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Saturday, August 21, 2010

Walgreens Drugs should have been named "Failgreens".

At this point in time, I have nothing good to say about this company. At least not where my local store is concerned. While the staff IS friendly, they have a major problem with CORRECTLY filling drug prescriptions for ONE client.

No one should have to (after this evening) make THREE trips to the pharmacy to pick up my child's medications. Why? Because I got only ONE of three to be filled (along with his sister's one).

Then, I had to go get the ones left behind (that are NORMALLY bagged together), only to get 5 freaking pills from a 30-day supply refill. Because apparently (without my knowledge) they were running low.

Even this evening when I pick up, I can only have a total of 20 from the 30 I'm supposed to have.

The person(s) filling my son's medications 'accidentally' placed the ones I was missing in the WRONG pick-up bin as well. I found this out yesterday evening when I noticed the 'mistake' and called them about it.

I'm glad that what he takes are not drugs he needs to live (like Insulin or Anti-Rejection meds)..He missed a dose last night. If he was on the latter that I mentioned, that COULD POTENTIALLY kill or seriously injure someone because they were not able to have access to their medication!

The employees also need to only have ONE person filling for ONE client when there are multiple scrips for that one person. I mainly blame THAT as the reason for this whole entire debacle even taking place.

Yes, they are human. Yes, people make mistakes. But when you work in ANY area of the health care system, being it as a CNA, a Medical Doctor, or a Pharmacist, there really isn't much, or even any period, room for error. Especially when it comes to the health, well-being and overall LIVES that you are taking care of.

I've learned a VALUABLE lesson, especially after today. BEFORE you even pull out of the parking lot, pull the medications OUT of the bag(s), read them and make sure you have all the pills accounted for on the label(s) and ensure that you have ALL of your medicines you were to have filled that day in your hands.


The Rambler :) said...

Sounds like you need a different pharmacy. This is EXACTLY why I am going in to Natural Medicine, it's more personal. No one should have to put up with this! I'm glad your child wasn't on life saving medication.

Dave said...

Ugh. That's horrible service.

I have no experience with Walgreen's, so I hope it's just your local one that's bad.

pr0udmom0f3 said...

That's the thing, I am just complaining about my local area store that I go to.

And it's NOT the entire place. Just the Pharmacy area where they actually fill prescriptions by (so-called) professionals.

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