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Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Saturday, June 4, 2011

KFC, I Give You Props!

Yep. I'm singing praises to world-famous chicken extraordinaire, Kentucky Fried Chicken. At least for the one that is right up the street from us. And believe me, I don't do this with ANY business that often. Even the grocery chain my husband works for. That should say something.

Earlier in the day, I decided to get myself and the kiddies out of the house. It was not too hot at that point. And I needed to go to Kmart to shop for a birthday and then to our family-owned (no, not MY family, silly!), local-based pet shop. Seeing as I don't drive, Kmart and that pet store, which I DO favor over PetSmart, are the closest for me to walk to. And actually, I favor walking over driving, in all honesty.

We were all hungry (okay, three of the four, seeing as my son whined per usual about where we are going) and so I suggested going to KFC first and chow down. Which is exactly what we did.

I placed my order with a new lackey trainee (unbeknown to me until AFTER the fact, mind you). Simply it was TWO number sevens, a KIDS popcorn chicken meal and an order of mac and cheese with a small drink on the side.

Well, I don't know if their day before we planted our butts in the seats was just short of shitty in having customer relations. But when the (REALLY) nice lady said it will be a few minutes to FRESHLY cook our number seven meat and the popcorn chicken, for our trouble, she *THREW IN FOR FREE* an order of chicken strips, a large order of potato wedges (three small orders in one) and a couple of FREE single serve mashed taters.

To say I was beside myself I think was an understatement. In fact, it's a wonder I didn't hear "ka-ching!" as my mouth dropped to the floor like a fast-opening cash drawer.

Maybe it's because I didn't go all postal over the fact that we had to do this thing in life called "wait" for our food as it was being *freshly* prepared. Or was it because I didn't go off like a half-cocked bitch because the "newbie" messed up and instead placed the order as a *FAMILY SIZE* popcorn chicken, and NOT a "Kids Meal" (in which the lady gave me back the *DIFFERENCE* of price for on her own!)? Either way, I was (more than) pleasantly surprised.

I have had some pretty low-down and crappy service in my time at different venues. And I have had five-star service inside of two-star places. But today, Kentucky Fried Chicken here up the street from me *REALLY* pulled out all the stops and totally won me over.

Especially the one lady. She never got huffy, rolled her eyes, or even "debated" with me over ANYTHING. She quickly and proficiently corrected my order, gave me back money I was due, apologized and ensured that my family's dining experience was well worth the visit.

And it was.

Friday, February 4, 2011

One Hot Mama!...I'm Pretty Ticked & Heed My Warning.

If I could, I would have this shooting out of my head..


And have these shooting from my eyes...


Why?

Because, for the now third or fourth time, my local Walgreen's Pharmacist has messed up. It's one thing to miscount the number of pills. It's also one thing to not even fill one of them. Heck, it's even one thing to place your child's medications in the WRONG "filled and ready to go" bins.

But when your "mistake" at reading the prescription goes as far as one, filling it with the WRONG refill number, as well as with the WRONG DOSE, that is when I am DONE.

And that is also when I write to Corporate Office, and to the District Office, and to the Local Store. Yep. Every single level of Walgreen's got a copy of my letter of complaint about this "mix up".

The medications that my child is on are pretty "powerful" and can have some pretty bad side effects if given wrong. The one that was completely dispensed wrong can hurt his Blood Pressure or even his heart.

What SHOULD HAVE BEEN 2 mg. of a dose at 2 refills was ACTUALLY FILLED as 3 mg. dose with 3 refills.

How does someone read a "copy" wrong? When in doubt CALL THE DOCTOR that prescribed the medication, THEN proceed to fill it. It's not rocket science.

Please, my readers, for your safety and for the safety of your family, especially your children, READ LABELS on the medication bottles. Every time. No matter how many times you filled the same medication.

Here is a copy of my letter to all of the branches of Wallgreen's...

To Whom It May Concern,

I'm writing to complain about the (now) third or fourth "accident" in regards to my son's medications being improperly filled.

My nine-year-old is on medications that can have a great impact on his heart and his blood pressure.

His Intuniv was filled COMPLETELY wrong. I was supposed to have 2 mg dose with 2 refills. Instead I received 3 mg dose and 3 refills.

I cannot tell who had filled my son's medications last night, seeing as you do not have your Pharmacists place their names on the prescriptions that they are having to fill. That alone to me, is discouraging. Because I now cannot tell you in fact WHO ACTUALLY filled my child's medications.

At this time I am NOT "taking my business else where", but do know that I will NOT be talking very kindly about your store, and especially not in regards to this branch.

When filling medications, it means that your staff is literally holding their customer's/patient's lives in their hands. Including children.

Thank you,
Melissa C

Saturday, August 21, 2010

Walgreens Drugs should have been named "Failgreens".

At this point in time, I have nothing good to say about this company. At least not where my local store is concerned. While the staff IS friendly, they have a major problem with CORRECTLY filling drug prescriptions for ONE client.

No one should have to (after this evening) make THREE trips to the pharmacy to pick up my child's medications. Why? Because I got only ONE of three to be filled (along with his sister's one).

Then, I had to go get the ones left behind (that are NORMALLY bagged together), only to get 5 freaking pills from a 30-day supply refill. Because apparently (without my knowledge) they were running low.

Even this evening when I pick up, I can only have a total of 20 from the 30 I'm supposed to have.

The person(s) filling my son's medications 'accidentally' placed the ones I was missing in the WRONG pick-up bin as well. I found this out yesterday evening when I noticed the 'mistake' and called them about it.

I'm glad that what he takes are not drugs he needs to live (like Insulin or Anti-Rejection meds)..He missed a dose last night. If he was on the latter that I mentioned, that COULD POTENTIALLY kill or seriously injure someone because they were not able to have access to their medication!

The employees also need to only have ONE person filling for ONE client when there are multiple scrips for that one person. I mainly blame THAT as the reason for this whole entire debacle even taking place.

Yes, they are human. Yes, people make mistakes. But when you work in ANY area of the health care system, being it as a CNA, a Medical Doctor, or a Pharmacist, there really isn't much, or even any period, room for error. Especially when it comes to the health, well-being and overall LIVES that you are taking care of.

I've learned a VALUABLE lesson, especially after today. BEFORE you even pull out of the parking lot, pull the medications OUT of the bag(s), read them and make sure you have all the pills accounted for on the label(s) and ensure that you have ALL of your medicines you were to have filled that day in your hands.

Sunday, July 25, 2010

A Public Service Announcement to ANONYMOUS Commentators...

My friend, Angel over at Angel Believes has already covered these kinds of comments in a Vlog. Now, it's my turn.

WARNING!! This will most likely be "adult-like" language laced, due to being pretty mad. Consider yourself warned.

I'm open to all points of view. And I am receptive to other's opinions. As long as they are of the subject at hand.

What I have a MAJOR problem with is ANONYMOUS comments. Especially when you are SPAMMING my page with bull shit that doesn't even belong to what the blog topic is all about.

I really don't give a shit about penile enhancers, or any other sexually enhancing products. I may not always be a happy homemaker. But I sure as hell am one helluva happy wife in the bedroom department.

If you are going to leave comments on *MY* page, you better damn well put your name to it. Unless it's a topic such as abuse or the paranormal, being that those are two areas that some people are too scared to admit that they are interested in, or that they are being hurt by someone that SHOULD BE loving them.

Especially when you wish to spam my pages with *YOUR* blog invitation, or stupid ads. It makes YOU look like a gutless piece of crap.

And a word of warning... Don't you EVER let me catch you spamming a post about my children with shit like penile enhancers or anything else to do with sex. Anonymous or not. Because I *will* hunt your ass down and you *will* be mine to deal with.

Not only me, but I know of at least one or two of my BFF blogging buddies that you really don't want to piss off and catch you doing your spamming, either. If you think I'm bad, then you REALLY don't want to piss Angel off. The Devil himself cries and cowers when he hears that woman's feet hit the floor each morning.

So, Anonymous, consider this both your first, and especially your LAST warning. Because next time I catch you on my page, spamming with your shit, it's on. Got it? Good.

Now put your name to it, or don't post it. Have a nice day.
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